Refund policy

Return and Refund Policy

Due to the nature of our products, we do not accept returns or exchanges on opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos of the item and packaging. We will work with you to find a satisfactory solution.

To start a return, you can contact us at bluehandsapoth@gmail.com. Please note that returns will need to be sent to the following address: 17200 E Iliff Ave Ste A12 PMB 1013 Aurora, CO 80013. 

You can always contact us for any return question at bluehandsapoth@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at bluehandsapoth@gmail.com.